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People today are tired of broken promises. People today are tired of not getting what they paid for. That's why we focus on the way things used to be. Truly, the heart of our success is old fashioned business values. There is no real secret. We simply take care of the customer.
quality
Locally Manufactured
Service
Quality Assurance
Our People
Price
Community Involvement
QualityWe are proud that our double-hung vinyl window has earned the highest structural rating in the country by the
American Architectural Manufacturers Association. But we are not surprised. Since we manufacture our windows right here in central Ohio, we control the quality. It enables us to make decisions other manufacturers don't, like adding steel to our sashes for extra durability.
Locally ManufacturedFor many businesses and home owners, the fact that Rosati Windows manufactures our windows right here in Columbus is a very strong competitive advantage. Columbus is a relationship-oriented city, and people like to support businesses that employ their friends and neighbors. There also is a comfort level for people that their new windows are being built just miles away.
ServiceWhat sets us apart more than anything else, however, is service to customers. To keep this strong commitment to service, a lot of work goes on behind the scenes. Our factory has state-of-the-art equipment and the best technicians in the industry. Our sales team respects the time customers spend with us. Our installation crews are on time, polite, and highly skilled. In fact, we frequently receive letters from customers thanking us for the honesty and professionalism of our people.
Quality Assurance  In spring 2005, we added an important new department: the Quality Assurance Group. We staffed this department with trained contracting professionals who visit each customer after the installation is complete. Each Quality Assurance Technician makes a complete walk-through with the customers to make sure they are completely satisfied. This has taken us to the next level.
Our PeopleMany companies talk about how important their employees are to them, but they don't always show it. Rosati Windows is different. I let my employees know how I feel about them: that they are the key to the company's success today and in the future. Hiring good people who share my belief in superior customer service is the first step in creating a business built on service and integrity.
PriceWe talk so much about quality that customers may think price is issue - but it's actually just the opposite. Having our own manufacturing facility right here in Columbus gives us control over our product. We have the ability to construct an extremely high quality window at a very, very fair price.
Community InvolvementIn January 2003, Rosati Windows announced large-scale support of Prescription for Good Health ... a non-profit organization of Access Health and the Columbus Medical Association Foundation that provides medication for people in need. Rosati Windows has included Prescription for Good Health in radio advertising - thus giving the organization an incredible boost in awareness. A percentage of proceeds from every window sold is gifted to the Rosati Windows Foundation, and the majority of that money is designated for Prescription for Good Health.
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